01 / Alerts without a messenger # Your alerts, *without Telegram or a VPN.* Acktide is on-call alerting software for engineering teams. It sends monitoring alerts to a dedicated app on your phone, without Telegram, bots or work chats. Your on-call schedule determines who gets notified. Everyone can see who acknowledged the alert. If nobody responds, Acktide notifies the next engineer. [Try Acktide Cloud](https://app.acktide.com/signup) 30 days free · No card required · [Then from RUB 10,000/month](https://acktide.com/en/pricing.html#cloud) [Download Free for your server](https://acktide.com/en/free.html) · [See the delivery test](https://acktide.com/en/delivery-check.html#evidence) [Android: APK available · iOS: coming soon](https://acktide.com/en/apps.html) [Add a phone call or SMS for critical alerts.](https://acktide.com/en/#phone-alerts) **Prometheus / Alertmanager**[Zabbix](https://acktide.com/en/integrations.html#zabbix)[Grafana](https://acktide.com/en/integrations.html#grafana)[Sentry](https://acktide.com/en/integrations.html#sentry)[Webhook](https://acktide.com/en/integrations.html#webhook) 02 / Easy Alertmanager integration ## Connect with a few lines of configuration. Create an Alertmanager source in Acktide and add its webhook to your monitoring configuration. Alerts arrive with their labels. You can keep your existing notifications running alongside Acktide. [Alertmanager setup guide](https://acktide.com/en/quickstart.html#alertmanager) Save the URL to a file Alertmanager can read, and configure the route for the receiver `acktide`. [Using Zabbix, Grafana or Sentry? Setup guides →](https://acktide.com/en/integrations.html) ops@ubuntu: /etc/alertmanager ops@ubuntu:~$ vim alertmanager.yml ``` # Add to your Alertmanager configuration receivers: - name: acktide webhook_configs: - url_file: /etc/alertmanager/acktide.url send_resolved: true ``` Store your source’s webhook URL in `acktide.url`. `send_resolved` also sends recovery notifications. 03 / Fewer alert chats ## No more separate chats for every team. A chat for Kafka, another for databases, another for the night shift. Each needs members, a bot and an agreement about who responds. In Acktide, you assign responsibilities to teams and set their schedules. The engineer on call gets the alert. When someone is away, add an override to the schedule. No need to reorganize your chats. [How on-call works](https://acktide.com/en/#on-call) 04 / On-call routing ## Alerts go to whoever is on call now. Schedules, rotations and overrides determine who gets notified. The rule team: payments routes the alert to the payments team. When the next shift starts, the next engineer receives the alerts. [How recipients are selected](https://acktide.com/en/on-call.html) 05 / On-call scheduling ## Set up your on-call schedule. Choose the engineers and their rotation order. Set a start time, shift length and time zone. Acktide calculates who is on call from that schedule. A vacation or a shift swap? Assign an override for the hours you need. Preview coverage for the coming week. [Create an on-call schedule](https://acktide.com/en/on-call.html#schedules) On-call and services → Schedules 06 / Alert acknowledgment ## Everyone knows who took the alert. The engineer taps ACK in the notification. Their name and acknowledgment time appear in the history. The team can see someone has responded. Delivery to the device and a human response are recorded separately. [See a real delivery test](https://acktide.com/en/delivery-check.html#evidence) 07 / Backup engineer ## Built-in escalation. If the engineer on call does not acknowledge an alert, the next escalation step runs. You define the wait time, backup engineers and repeats. Acktide follows these rules automatically. [Set up escalation rules](https://acktide.com/en/on-call.html#escalations) 08 / Phone notifications ## No response? Make it a call. Configure a call or SMS through a phone gateway for critical alerts. Engineers add their phone number, choose a channel and set a delay. If the alert is still unacknowledged after that delay, Acktide sends a phone notification. [Set up phone notifications](https://acktide.com/en/phone-alerts.html) 09 / Independent projects ## All your clients’ alerts in one app. If your team supports several separate projects, connect their Acktide servers to one app. Each project keeps its own data and access controls. ACK goes back to the server that sent the alert. This works for internal projects and separate clients alike. [Connect multiple projects](https://acktide.com/en/service-teams.html) 10 / Your infrastructure ## Deliver alerts from your server, without Google FCM. Run Acktide on your own infrastructure. Direct Android delivery works without Google FCM. Free has no license limits on users or events. Enterprise licenses are verified offline, without contacting our servers. [Download and install Free](https://acktide.com/en/free.html) **An expired Enterprise license will not stop alerts.** Ingestion, delivery, ACK and escalation keep working. Corporate OIDC sign-in is disabled, so keep a local administrator login available. 11 / A second site ## Your alerting has a backup site too. Two Acktide installations work as one system. If one site is unavailable, the other keeps receiving events and Android selects an available address. Peering is included in Free. [How peering works](https://acktide.com/en/peering.html) **On-call phones**automatically switched to Saint Petersburg AV● connectedIS● connectedOP● connected 12 / Built-in analytics ## Find delays. Work on your MTTR. Built-in dashboards and reports show how quickly your team acknowledges alerts and resolves incidents. Compare services, teams and engineers, find delays and check whether changes help. Reports include median and p95 acknowledgment and resolution times. [Explore incident reports](https://acktide.com/en/on-call.html#reports) Data is available through the JSON APIs `/v1/metrics` and `/v1/reports`. You can export reports as CSV. ## Start with one service Connect your monitoring system, install the app and send a test alert. Check the full path through to ACK alongside your existing notifications. [Try Acktide Cloud](https://app.acktide.com/signup) 30 days in the cloud, no card required · [Then from RUB 10,000/month](https://acktide.com/en/pricing.html#cloud) · Free self-hosted edition