Rotations and time zones
Choose the engineers, start time and rotation interval. Schedules account for time zones and working days.
On-call and incident management
Schedule your engineers
and track the response to every alert.
Acktide connects team schedules, engineer acknowledgment and incident reviews. These features are included in Free, Enterprise and Cloud.
Before an incident
On call, on schedule.
Cover for time off
Assign a temporary override for the required period. Preview who is on call at a selected time.
Services and ownership
Link a service to its owner, runbook and escalation policy. Alerts reach the people who know the system.
During an incident
No response?
Move to the next step.
An escalation policy can combine named engineers and the people currently on call. Set a wait time for each step.
Acknowledging, resolving or snoozing an alert stops steps that have not yet started. The alert card shows what the engineer did, beyond whether a notification was sent.
- Primary on-call engineerReceives the notification and acknowledges the incident.
- Backup engineer or teamReceives the alert after the configured delay if nobody responds.
- Further stepsUp to 10 steps and 3 repeats of the chain. If a schedule has no coverage, the system flags the problem and uses a fallback route to active administrators.
After the response
Review incidents
and plan improvements.
Discuss the alert
Comments keep the context beside the alert, with an author and timestamp.
Reviews and follow-up tasks
Record the impact, cause and resolution. Assign follow-up tasks with owners and due dates.
Built-in analytics
Dashboards and reports show acknowledgment and resolution times by service, team and engineer. Median and p95 values help you find delays and work on reducing MTTR.
Time to ACK starts when Acktide receives the event. Resolution time starts at the incident start time reported by the source. Reports show median and p95 values. Available history depends on the configured retention period.
Data for your own reports
JSON API /v1/metrics returns summary metrics for alerts, delivery and ACK. /v1/reports provides reports by service, team or owner over a period of 1 to 365 days. For CSV output, add format=csv. Access requires authentication to your workspace.
Test the full cycle
Create a schedule for one service, add a backup escalation step and send a test alert. Check escalation without ACK, acknowledgment from the phone and closure after recovery. Then save a short incident review.